FAQs – Official Rugby World Cup 2023 Shop Skip to content

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FAQs

 

When will my order ship? 

We dispatch all orders placed Monday - Friday before 14:00 GMT on the same day (excluding public holidays)

 

Can I pay with debit or credit card? 

Of course, we accept all major credit cards with Mastercard our preferred payment  card, we also accept PayPal.

 

Can I return my item if I no longer want it? 

 Of course you have 30 days to return your item to us for exchange or refund if you change your mind. The link to the delivery and return section is here.

 

Do you deliver to my country? 

We deliver anywhere in the world with the exception of Japan. 

 

How do I place an order to be delivered to Japan?

If you are looking to have an order delivered into Japan - you have to shop in the dedicated store . The Japanese store is a completely separate store, with a separate stock holding.

 

However, if you are based in Japan, but you are looking to have your order delivered to anywhere else outside Japan, you can shop with us here. If you have any questions, please contact us here

 

Can I pay in my own currency?

You can view pricing and pay in your own currency by using the currency selector at the bottom of the each page!

 

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