We have three main shipping methods to United Kingdom - all methods are tracked services:
Standard Delivery - Estimated delivery time for this service is 2 – 4 working days. This service is with Royal Mail 48 and standard delivery days are Monday - Friday.
UK Express Delivery - Estimated delivery time for this service is 1-2 working days. This service is with Royal Mail 24 and standard delivery days are Monday - Friday.
UK DPD Delivery - Estimated delivery time for this service is next working day. This service is with DPD and standard delivery days are Monday - Friday. You will receive a 1 hour delivery time slot and be kept up to date by text or email.
We have three methods of shipping to France - all are tracked throughout the entire journey:
DHL Express - Estimated delivery time for this service is 1-3 working days as this service is with DHL and their standard delivery days are Monday - Friday.
Economy Pro - Estimated delivery time for this service is 2 – 4 working days. The final stretch of this delivery will be carried out by a French based courier.
International Economy - Estimated delivery time for this service is 5-10 working days. The final stretch of this delivery will be carried out by a French based courier.
We have three methods of shipping to Ireland - all are tracked throughout the entire journey:
DHL Express - Estimated delivery time for this service is 1-3 working days as this service is with DHL and their standard delivery days are Monday - Friday.
Economy Pro - Estimated delivery time for this service is 2 – 4 working days. The final stretch of this delivery will be carried out by a Irish based courier.
International Economy - Estimated delivery time for this service is 5-10 working days. The final stretch of this delivery will be carried out by a Irish based courier.
We have three methods of shipping to Rest of Europe - all are tracked throughout the entire journey:
DHL Express - Estimated delivery time for this service is 3-5 working days as this service is with DHL and their standard delivery days are Monday - Friday.
Economy Pro - Estimated delivery time for this service is 7-10 working days. The final stretch of this delivery will be carried out by a European based courier.
International Economy - Estimated delivery time for this service is 7-14 working days. The final stretch of this delivery will be carried out by a European based courier.
The warehouse for the Official Rugby World Cup 2023 shop is situated in the United Kingdom. If you are looking to import your order into the EU - here is some information you need to know:
RWC 2023 Shop is signed up to the import one stop shop meaning our customer based in the EU buying from us here in the UK will not have to pay any import taxes on orders up to the value of €150.00. The Import One-Stop Shop (IOSS) scheme, also called the Non-Union OSS, is for merchants outside the EU that sell to customers located in any EU member country. After July 1, 2021, you can use the IOSS scheme if you are located outside the EU and sell to customers located in an EU member country, and you don't want your customers to be charged tax upon delivery.
Our rates for international deliveries depend on weight and location. Estimated delivery times for this service is 5 – 10 business day.
Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you after we have received the original item back.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
RWC 2023 Shop is signed up to the import one stop shop meaning our customer based in the EU buying from us here in the UK will not have to pay any import taxes on orders up to the value of €150.00.
The Import One-Stop Shop (IOSS) scheme, also called the Non-Union OSS, is for merchants outside the EU that sell to customers located in any EU member country. After July 1, 2021, you can use the IOSS scheme if you are located outside the EU and sell to customers located in an EU member country, and you don't want your customers to be charged tax upon delivery.
Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.
By clicking enter you are verifying that you are old enough to consume alcohol.