Delivery and Returns Information – Official Rugby World Cup 2023 Shop Skip to content

Delivery and Returns Information





UK Standard 

Estimated delivery time for this service is 2 – 4 working days. This service is with Royal Mail 48 and standard delivery days are Monday - Friday. 


UK Express Delivery 

Estimated delivery time for this service is 1-2 working days. This service is with Royal Mail 24 and standard delivery days are Monday - Friday. 


UK DPD Delivery

Estimated delivery time for this service is next working day. This service is with DPD and standard delivery days are Monday - Friday. You will receive a 1 hour delivery time slot and be kept up to date by text or email. 


International Tracked Deliveries - From 

Our rates for international deliveries depend on weight and location. Estimated delivery times for this service is 5 – 10 business day. 


Return and Exchange policy FAQ 

Frequently asked questions about returns, refunds, and exchanges.


How do I return?

  • Visit our returns center
  • Enter your order number and email address to start - Please ensure this is the full order number and delivery address you used to place the order.
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

    What items are returnable? 

    • Within 30 days from the date of purchase
    • In unused and resellable condition
    • In the original packaging with all the tags intact

      What items are non-refundable? 

       The following items cannot be returned:

      • Gift cards

        The item I received is damaged!

        If the purchased product is faulty, reach out to us within 7 days of the delivered date.


        Can the items be exchanged?

        We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you after we have received the original item back.


        What are the refund options?

        The following refund options are supported:

        • Refund to the original payment method

          How do I ship back the items?

          For instructions on how to ship the returned products, refer to the email received after placing the return request.


          How soon will I get my refund?

          Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. 



          RWC 2023 Shop is signed up to the import one stop shop meaning our customer based in the EU buying from us here in the UK will not have to pay any import taxes on orders up to the value of €150.00.

          The Import One-Stop Shop (IOSS) scheme, also called the Non-Union OSS, is for merchants outside the EU that sell to customers located in any EU member country. After July 1, 2021, you can use the IOSS scheme if you are located outside the EU and sell to customers located in an EU member country, and you don't want your customers to be charged tax upon delivery.

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