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Enter your order number and email address to start - Please ensure this is the full order number and delivery address you used to place the order. Follow the instructions and select the items you want to return. Once your request is approved, you will get a confirmation email with shipping guidelines.
If you are looking to have an order delivered into Japan - you have to shop in the dedicated store . The Japanese store is a completely separate store, with a separate stock holding.
However, if you are based in Japan, but you are looking to have your order delivered to anywhere else outside Japan, you can shop with us here. If you have any questions, please contact us here.
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